FAQ

What destinations do you offer?

Antigua, Barbados, The Grenadines & Panama.

Does the hotel charge a Resort Fee?

Yes, a Resort Fee of US$24 per room, per night applies to all bookings. The resort fee is payable locally at the resort and includes Wi-Fi.

Is there an ATM at the resort?

There are not ATMs at the resort, but they are available at airports, banks and other establishments nearby.

Do I need travel insurance?

We highly suggest all guests have travel insurance. We recommend seeking insurance through “I Travel Insured” click here.

What resorts are available in your program?

Antigua – Galley Bay Resort & Spa, St. James’s Club & Villas, Hammock Cove, The Verandah Resort & Spa, Pineapple Beach Club; Barbados – The Club, Barbados; The Grenadines – Palm Island Resort & Spa; Panama – Los Establos Boutique Resort

Do you need a passport to travel to all the destinations offered?

Yes, a passport is required for everyone traveling (including children) with a validity date of at least six months past the date of your departure from the selected destination.

What type of internet access is available at your resorts?

All of our resorts offer Wi-Fi for guests using personal smartphones, tablets or laptops.

What is the value of the Certificate?

Certificates provide the “room only” portion of the stay at a value representing a 50% discount off general public pricing.

Is there a child supplement rate?

Yes. At St. James’s Club and Villas there is no charge for infants, children 2-11 years sharing the room as 3^rd and 4^th persons are charged $75 per child, per night inclusive of tax/service.

Note: At Los Establos, Panama children 12 years or older of are permitted, however all children are charged at adult rate.

What airlines offer non-stop service to Elite destinations?

American Airlines, Delta Airlines, JetBlue Airlines, United Airlines, British Airways, Virgin Atlantic, Air Canada, Sunwing Airlines, WestJet Airlines

Where are the lowest airfares found?

Typically, through the airlines directly or through online volume air sellers like Expedia, Priceline, Orbitz, and Hotwire.    

What does my All-Inclusive vacation package include once I have paid the Certificate Supplement Fee + 17% tax/service?

Accommodations; All meals (breakfast, lunch, dinner & snacks); All beverages by the glass, including alcoholic beverages; All non-motorized water sports; Activities; Entertainment; Resort amenities; Government Tax, Service Charge; and Gratuities.

I have a restricted diet due to allergies. Will I be limited to the meals on the menus?

We frequently receive questions regarding special dietary needs, restrictions or preferences. In an All-Inclusive setting, we are not able to accommodate individually tailored meals for specific guests. We do offer a wide variety of meal choices, which includes salads, fresh fruits and vegetables, and vegetarian options. However, we are not able to cater to specific individual needs such as vegan, gluten free, allergen free, religious observance or similar custom-made dishes.

Do your resorts offer room service and is this included in the All-Inclusive plan?

Room service is available at some resorts; however, it is not included in the All-Inclusive plan.

How far are you from the airport? What are the airport transfer costs?

Speak to one of our Travel Experts for full transfer details pertaining to your specific resort. Most resorts are about 30 minutes away from the airport at an approximate cost of $40 each way for 1-4 persons.

Exceptions: *Palm Island Resort & Spa, The Grenadines – Guests fly to Barbados and connect to Union Island. From there, they take a 10-minute boat ride to arrive at this private island.
*Los Establos Boutique Resort, Panama – Guests fly to Panama City, then take a flight to David. From there, they take a 45-minute transfer to the hotel.

What type of electricity is available at the resort?

Most of the resorts use both 110v, the same as in the U.S., or 220v. the same as in the UK & Europe. The outlet style is American. Guests often bring their own adapters for convenience.

What is the standard tipping policy?

The All-Inclusive package includes gratuities; however, guests often tip additionally at their own discretion. Outside of the resort, taxi drivers, restaurant staff, charter boat staff, etc. typically receive 10-15%. Baggage handlers typically receive $2 per bag.

How does the Certificate program work?

We respond to donation requests we receive from non-profit charities and organizations. We also respond to postings online seeking donations. There is no cost to the organization for use of our Certificates.

The “room only” value is provided as our donation. Winners pay a supplemental nightly fee for their dining & beverages which varies by resort but ranges from $150 – $323 plus 17% tax/service per person, based on double occupancy depending on the resort selected and travel dates.

The Certificate All-Inclusive supplement covers dining (breakfast, lunch, dinner and snacks), unlimited beverages by the glass (including alcohol), and resort activities including non-motorized watersports. Government taxes/service charges are additional. The required supplement and taxes/service charges are collected by our office. At the time of booking, a deposit of $600 per room is collected, remaining balance is due 30 days prior to arrival unless otherwise advised.

Air transportation is not included.