Frequently Asked Questions

Everything You Need to Know — Before You Go

Congratulations on your certificate! We’re so glad you’re here. Below you’ll find answers to the most common questions from certificate holders and fundraising managers alike. If you don’t find what you’re looking for, our travel experts are just a call or email away.

📞 866-611-5081 | ✉️ certificates@eliteislands.com

FAQ — Elite Island Resorts Certificates
About the Certificate Program
Elite Island Resorts partners with nonprofit organizations by donating resort accommodation certificates as in-kind gifts for fundraising events. There are no fees for participation and no consignment required — the nonprofit retains 100% of all proceeds. Certificate holders receive resort accommodation stays and are responsible for the all-inclusive nightly supplement fee, which covers all meals, beverages, activities, and resort amenities.
Certificates provide the room-only portion of your stay at an approximate 40% discount off general public pricing — making them one of the most coveted auction and raffle prizes at fundraising events nationwide.
Each certificate includes a minimum of three complimentary rooms with a total of 30 nights of accommodations across your choice of seven distinct 4-star and 5-star resorts. Pure vacation stays — no timeshare presentations, no hidden obligations.
Your certificate expiration date is a "Book By" date, not a "Travel By" date. To activate your certificate, you must book your first room by the expiration date printed on your certificate.
Any unused certificate nights may be gifted to family and friends. Contact our team at certificates@eliteislands.com for assistance with the transfer process.
Yes — certificate guests may select different resorts in the program across multiple stays. The all-inclusive nightly supplement applies to each resort and the travel dates selected.
Booking & Reservations
Your unique certificate number is required to redeem your stay. At the time of booking, a deposit of US $600 per room is required to reserve your selected resort and dates. The remaining balance is due 30 days prior to arrival unless otherwise advised.
Reservations may be confirmed up to 18 months in advance. Certificate rates are based on double occupancy — two persons sharing each room.
Antigua, Barbados, and Panama.
Antigua: Hammock Cove, St. James's Club & Villas, The Verandah Antigua, Pineapple Beach Club, and Galley Bay Resort & Spa.
Barbados: The Club Barbados.
Panama: Los Establos Boutique Resort.
The All-Inclusive Supplement
The all-inclusive nightly supplement — ranging from US $150 to $323 per person, based on double occupancy, plus 17% tax and service — covers all dining (breakfast, lunch, dinner, and snacks), all beverages by the glass including alcoholic beverages, all non-motorized water sports, resort activities, entertainment, resort amenities, government tax, service charge, and gratuities.
Yes — select upscale specialty restaurants carry a surcharge of US $50 per person including taxes. A special holiday rate of US $100 per person applies on Christmas Day and New Year's Eve. This applies to the following restaurants: Orchids at Pineapple Beach Club, Nicole's at The Verandah, and Piccolo Mondo at St. James's Club. Please note there is no children's discount at Piccolo Mondo.
Room service is available at some resorts but is not included in the all-inclusive plan unless otherwise advised. An additional delivery charge applies.
Yes — a Resort Fee of US $29 per room, per night applies to all bookings, except Los Establos Boutique Resort & Galley Bay Resort & Spa, where the resort fee is US $24 per room, per night. The resort fee is payable locally at the resort and includes Wi-Fi access.
Families & Special Requirements
Yes. St. James's Club & Villas welcomes families. There is no charge for infants. Children ages 2–11 sharing a room as the 3rd or 4th guest are charged US $75 per child, per night inclusive of tax and service. At Los Establos Boutique Resort in Panama, children ages 10 and older are permitted and are charged at the adult rate.
In an all-inclusive setting, we are not able to accommodate individually tailored meals for specific guests. We offer a wide variety of meal choices including salads, fresh fruits and vegetables, and vegetarian options. However, we are not able to cater to specific individual needs such as vegan, gluten-free, allergen-free, religious observance, or similar custom-made dishes.
In accordance with local law, pets and service animals are not permitted at Elite Island Resorts properties. No exceptions.
Travel & Getting There
Yes — a valid passport is required for all travelers including children, with a validity date of at least six months past your departure date from your selected destination. Passengers with less than six months' validity may be denied entry.
Absolutely — we strongly recommend travel insurance for all certificate holders. We suggest seeking coverage through I Travel Insured at itravelinsured.com.
American Airlines, Delta Airlines, JetBlue, United Airlines, British Airways, Virgin Atlantic, Air Canada, Sunwing Airlines, and WestJet Airlines, among others.
Typically through the airlines directly or through online volume airfare sellers such as Expedia or Priceline.
Antigua: V.C. Bird International Airport (ANU)
Barbados: Grantley Adams International Airport (BGI)
Panama: Tocumen International Airport, Panama City (PTY) and Enrique Malek International Airport, David (DAV)
Most Antigua and Barbados resorts are approximately 30 minutes from the airport. Transfer costs are approximately US $60 each way for 1–4 persons. For Los Establos in Panama, guests fly to Panama City and then take a domestic flight to David — a 45-minute transfer to the resort costs approximately US $50 round trip per person. Speak to one of our travel experts for full transfer details specific to your resort.
At the Resort
Visa and Mastercard are accepted at all Elite Island Resorts properties for deposits and local charges. Please note that American Express is not accepted for local payments at any Elite Island Resorts property until further notice. Visa and Mastercard debit cards are accepted for pre-authorization of incidental charges.
Yes — all guests are required to provide a valid Visa or Mastercard credit card at check-in for possible incidentals not covered by the all-inclusive plan. A pre-authorization of US $350 will be taken and released at check-out, subject to any local charges incurred. Guests who fail to provide a valid credit card at check-in may be denied accommodation.
Most resorts offer both 110V (same as the US) and 220V (same as the UK and Europe). The outlet style is American. Guests are welcome to bring their own adapters for convenience.
Yes — all Elite Island Resorts properties offer complimentary Wi-Fi for guests using personal smartphones, tablets, or laptops. Wi-Fi is included in the nightly Resort Fee.
There are no ATMs on resort property, but they are readily available at nearby airports, banks, and local establishments.
Gratuities are included in the all-inclusive nightly supplement. Outside the resort, it is customary to tip taxi drivers, restaurant staff, and charter boat staff 10–15%. Baggage handlers typically receive US $2 per bag.

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